Head of Customer & Delivery – Canada / US / Ireland

BoatyardX is seeking to strengthen its leadership team with a Head of Customer & Delivery, reporting to the Managing Director (CEO) to lead customer account management and delivery capabilities across the company.

The Head of Customer & Delivery will lead and grow our customer accounts, leading and growing a great team of professionals to stay close to our customers’ needs and ensure that we are clear in saying what we’ll do and we’re doing what we say.

Why this role? Why BoatyardX?

  • Join an early stage, high-growth technology business with great culture.
  • Freedom to act and make things happen – opportunity to be a real leader to shape client relationships and the organisation.
  • Global – working with clients and teams across the world.
  • Strong package linked to performance.
What will I be doing?
  • Lead, grow and develop the customer engagement and delivery teams across all of BoatyardX
  • Commercial owner of ongoing client relationships seeking to grow and enhance the relationships over time.
  • Own the delivery approach and methodologies for all project and engagement types.
  • Work in close collaboration with our delivery centre general managers in Colombia and Romania to ensure client expectations are understood and aligned with our product, design and engineering teams.
  • Establish and develop deep relationships with Customers and Growth partners (referral network and go to market partners)
  • Prospect for customers and growth partners through direct outreach, warm introductions, and targeted networking.
  • Be a leader for our people in decision making and behaviours reinforcing BoatyardX culture and priorities.
What skills and experiences do I need?
  • The ideal candidate will have technology delivery and client management experience on projects from smaller high impact strategic engagements to multi-year complex delivery.
  • This person will also be a strategic leader in the company, working with the leadership team to develop, evolve and expand BoatyardX proposition into new areas to support growth.