ISM Advance Platform

Customer Case Study

Institute for Supply Management – ISM

ISM has partnered with BoatyardX to develop the ’Advance Platform’, which delivers automated talent assessment and industry benchmarking, with a future plan to include learning paths. The vision for this platform is to ultimately support assessments of industry competencies, skills, knowledge and mindset applicable across multiple professions.

INDUSTRY

Supply Chain

LOCATION

Arizona, US

Key Challenges


  • The existing Supply Chain Assessment was manually prepared and customised per client, making it both time consuming and more difficult to support industry benchmarking.
  • Manual assessments restricted the ability of ISM to expand their assessment offering, perform benchmarking and develop learning capabilities.

Solution


  • A scalable, adaptable SaaS cloud-based platform, developed in partnership with BoatyardX, providing supply managers with self-managed assessment capability, differentiated benchmarking and profession data.
  • An industry agnostic solution providing white labelling capability in the future.

 


Business Benefits


  • Removal of manual process, faster turnaround times and more accurate benchmarking.
  • Automated repeatable assessments, allowing expansion of assessment and learning path offering.
  • Creation of a product suite for future growth and providing a richer customer experience

Company Overview

The Institute for Supply Management® (ISM®) is the first and largest not-for-profit professional supply management organisation worldwide. Founded in 1915, ISM has over 50,000 members across 100 countries. ISM has for over a century provided education, certification, leadership development and assessment services with thousands receiving ISM’s coveted certifications. ISM has grown with the industry and has helped to lead and advance the profession of supply management.

We chose BoatyardX as our partner …..

says ISM CPO, Susan Marty.

What did the ISM / BoatyardX partnership deliver?

ISM identified Talent Assessment as a key need across the industry and recognised the need to improve its value proposition to members, while also seeing the opportunity to create new diversified revenue streams. Teaming with BoartyardX has enabled ISM to rapidly develop and bring to market their Mastery Model  ( a supply chain management competency assessment) in a modern interactive platform moving away from a static report and supporting future expansion through automated benchmarking, learning paths and multiple assessments.

The Challenge

ISM has for many years supported the supply management industry through its Mastery Model Assessment, a manually produced and customised assessment of members competencies within an organisation. While of significant end customer value this process is tedious, time consuming and limited by the fact that it is manually generated. 

BoatyardX’s challenge was to automate the Mastery Product in a fast and cost-effective manner, providing customers with the capability to manage and track the assessment process. In addition it was required to enable viewing and interrogation of results online and to quickly create value for customers and expand the offering and reach of ISM within the supply management sector. 

The Solution

ISM’s SaaS-based platform, ‘Advance’ allows ISM to position its Mastery model at the heart of supply management organisations’ efforts to assess and upskill their supply management teams in the face of growing complexity and challenges and to benchmark their members against their peers. The platform provides Supply Management leaders with control over the assessment process and over time provide access to more assessments, automated benchmarks and personalised learning paths. The Advance Platform is industry agnostic and will in the future allow expansion into other industries.


“Lorem Ipsum …”

says ISM CPO, Susan Marty

Engagement between ISM and BoatyardX

Through a detailed discovery phase which entailed high-level design and technical review, BoatyardX built an in-depth understanding of the ISM Talent Assessment product needs. The discovery phase included a series of workshops where the existing manual Mastery Model and process was analysed alongside the ISM vision for the future.

Following the initial discovery BoatyardX and ISM adopted an integrated team approach combining ISM product knowledge with the BoartyardX design and technical expertise to deliver within a c.6-month window an initial Minimal Viable Product offering of the Mastery Model.

The MVP approach included an accelerated design phase to deliver a frontend-enabled prototype, for pre-sales review with key customers, where ISM could gather feedback on the proposed designs and encourage early adoption of the platform. Product build continued in parallel with the accelerated design phase where a just-in-time approach was adopted, where only those capabilities required for the MVP were built using the BoatyardX reference architecture.

The Advance Platform supports the end-to-end automated process of signing up an organisation and company administrator, launching an assessment, inviting members to complete the assessment and processing the completed results within a defined time period with online charts, targets, benchmarks and rolled-up results.

The Result

Since launch of the MVP, ISM have signed up a number of active clients to the platform and provided in-depth online insight into their employee competencies and aptitude, with a number of customer organisations completing the assessment more than once. In this period ISM have developed additional assessment types and are actively engaged in expanding the platform functionality with BoatyardX based upon customer feedback and industry insight.

BoatyardX Services

 

  • Product discovery and business solution definition
  • Product architecting and planning 
  • Full-stack development 
  • UI/UX design 
  • Reference Cloud Architecture deployment 
  • Data engineering / data science 
    DevOps 
  • Lifecycle management 
    Business & technology strategy support

Technologies


  • Architecture: BoatyardX reference architecture 
  • Frontend: Native JavaScript, Vue.jsWebPack 
  • Backend: .NetSpringBoot, Maven, Docker 
  • DevOps: AWS, Kubernetes 
  • CI/CD: Jenkins, SonarQube, Gitlab 
  • AQA: Cypress 
  • UI/UX design: Figma